Analysis of an Existing Job - 5
Analysis of an Existing Job - 5
- Critical Incident Technique
- Essentially errors or near errors are recorded
- journals or interviews are used.
- Since errors are often the result of design flaws, recording the errors can help analysis.
- The record must be detailed or it will not be useful.
- A large sample is necessary to see if errors are systematic, indicating a design flaw, or random, indicating human inattention.